Privacy Policy
TherapyThreads is a product of Synergy Management, LLC ("TherapyThreads," "we," "us" or "our"). This Privacy Policy explains what information we collect through therapythreads.app (the "Site"), including our waitlist form and our product research survey, how we use it, and the choices you have.
The short version
- We collect only what you choose to give us: your contact details and your answers about your professional practice.
- We use it to learn how to build a better product, to follow up if you asked us to, and to tell you when our beta opens if you joined the waitlist.
- We use cookie-free analytics for basic site statistics. Google Analytics and the Meta (Facebook) Pixel only turn on if you click Accept in our cookie banner, and never on our research survey.
- We do not sell your information.
- We will only text you if you check the SMS consent box. Reply STOP at any time to opt out.
- Please never send us information that could identify one of your clients.
- You can ask us to see, correct or delete your information at any time: privacy@therapythreads.app.
1. Scope
This policy covers the Site and the forms on it. The Site is intended for mental health professionals and others interested in TherapyThreads. It does not cover the TherapyThreads application, which is still in development; the application will have its own privacy notice and terms before it is used with any real clients.
2. Information we collect
Information you give us
- Waitlist sign-up: your name, email address and professional role, and whether you want product updates.
- Product research survey: your professional role, practice setting, approximate practice size and caseload ranges, and your answers to open-ended questions about how you support clients between sessions. Every question is optional.
- Optional contact details: if you choose, your name, email address, mobile phone number, how you are open to being contacted, whether you want to join the beta waitlist, and whether you consent to text messages.
- Colleague referrals: if you choose to suggest a colleague, the name and contact details you provide. Please only share a colleague's details if they are comfortable with it. We use referral details only to reach out once about our research, and we will honor any request from that person to be removed.
- Messages: anything you send us by email or text.
Information collected automatically
- Server logs: like most websites, our hosting provider automatically processes technical information such as your IP address, browser and device type, the pages you request and the time of the request, to deliver the Site, keep it secure and troubleshoot problems.
- Site analytics: we use Vercel Web Analytics, which does not use cookies, to count page views and see general information such as the referring website, browser, device type and country. It does not identify you personally.
- Cookies and pixels, only with your permission: if you click Accept in our cookie banner, Google Analytics and the Meta Pixel collect information about your visit (see Cookies and tracking).
- Survey progress: the survey keeps your in-progress answers in your browser's session storage so they are not lost if the page reloads. This stays on your device and is cleared when you close the browser tab or finish the survey.
- Your cookie choice: we remember whether you accepted or declined cookies in your browser's local storage so we don't ask again on every visit.
3. Client and health information
Please do not submit information that could identify any of your clients, including names, contact details, dates, diagnoses or other health information. Our forms are designed to collect information about you and your professional practice only. If we discover that identifying client information was submitted, we will delete it.
The Site is not a healthcare service, and we do not use it to collect, store or process protected health information.
4. How we use information
- To understand the challenges therapists face between sessions and to design and improve TherapyThreads.
- To contact you with follow-up research questions or to schedule a conversation, only if you told us you are open to it.
- To tell you when the beta is available, if you joined the waitlist, and to send product updates if you asked for them.
- To send text messages, only if you gave SMS consent (see Text messages).
- To respond to your questions and requests.
- With your permission, to understand how visitors find and use the Site and to measure and improve our advertising, including on Facebook and Instagram.
- To keep the Site secure, prevent spam and abuse, and comply with legal obligations.
We may share findings from our research in summarized or aggregated form that does not identify you. We will not quote you by name without asking first.
5. Text messages (SMS)
If you provide a mobile phone number and check the SMS consent box, you agree to receive recurring automated text messages from TherapyThreads at that number, such as notices about the beta, scheduling for research conversations you agreed to, and occasional product updates.
- Consent is optional. You do not need to agree to text messages to take our survey, join the waitlist or use any of our services.
- Message frequency varies.
- Message and data rates may apply, according to your mobile plan.
- To stop receiving texts, reply STOP to any message. We will send one final message confirming you have been unsubscribed and will not text you again unless you opt in again.
- For help, reply HELP or email privacy@therapythreads.app.
- Mobile carriers are not liable for delayed or undelivered messages.
We keep a record of your consent, including the date and time and the wording you agreed to.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes service providers that send messages on our behalf, which may only use your information to provide that service to us.
6. Email
If you join the waitlist or ask for updates, we will email you about TherapyThreads. Every marketing email includes a way to unsubscribe, and you can also email us to opt out at any time. We may still send you messages directly related to a request you made.
7. How we share information
We do not sell your personal information for money. We share information only:
- With service providers that help us operate, under contracts that limit their use of your information to providing services to us. These currently include our website host (Vercel) and our database provider (Neon), and will include the email and text messaging providers we use to contact you.
- With Google and Meta, only if you accept cookies. Their tools receive information about your visit, such as pages viewed, your IP address, browser and device information, and whether you joined our waitlist. They never receive your form answers, name, email address or phone number from us. Meta may use this information to measure and improve our ads and, under its own policies, to show ads to you or to people similar to our visitors. Under some state privacy laws, this may be considered "sharing" for targeted advertising. You can decline or change your choice at any time (see Cookies and tracking).
- For legal reasons, when we believe in good faith it is required by law, subpoena or other legal process, or is necessary to protect the rights, safety or property of you, us or others.
- In a business transfer, such as a merger, acquisition or sale of assets, in which case this policy will continue to apply to information transferred.
- With your permission, for any other purpose you agree to.
8. Cookies and tracking
We use the following tools on the Site. Fonts and images are served from our own domain, and our research survey never loads Google Analytics or the Meta Pixel.
- Vercel Web Analytics (always on): counts page views without cookies and without identifying you.
- Google Analytics (only if you accept): uses cookies to measure how visitors find and use the Site. We have turned off Google signals and ad personalization. See Google's Privacy Policy.
- Meta Pixel (only if you accept): uses cookies to measure visits and waitlist sign-ups from our Facebook and Instagram ads and to help us reach people who may be interested in TherapyThreads. We have turned off automatic collection of form information. See Meta's Privacy Policy.
Your choices
- Cookie banner: Google Analytics and the Meta Pixel stay off unless you click Accept.
- Change your mind: use the "Cookie settings" link at the bottom of our home page at any time. If you withdraw consent, the tools stop loading on your next page view.
- Global Privacy Control: if your browser sends a Global Privacy Control signal, we treat it as a decline and do not load these tools.
- Other options: you can also block or delete cookies in your browser settings, and manage ad preferences in your Facebook and Google account settings.
9. How long we keep information
- Research survey answers: for as long as they are useful for product research, and no longer than 24 months after you submit them, unless you ask us to delete them sooner.
- Waitlist and contact details: until you unsubscribe or ask us to delete them, or until they are no longer needed for the purpose you gave them for.
- SMS consent records: for as long as you are subscribed and for a reasonable period afterward, so we can show that we had your consent.
- Server logs: for the limited period set by our hosting provider.
10. Security
We use reasonable administrative, technical and physical safeguards to protect your information. Information is encrypted in transit using HTTPS and stored with providers that encrypt data at rest, and access is limited to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Your choices and rights
Wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is inaccurate;
- delete your information;
- stop contacting you by email or text.
Email privacy@therapythreads.app with your request. We may ask you to confirm your identity, for example by replying from the email address you gave us. We will respond within 45 days. We will not treat you differently for exercising your privacy rights.
12. State privacy rights
Residents of some US states, including California, Colorado, Connecticut, Virginia, Utah and Texas, have specific rights under state privacy laws, such as the rights to know, access, correct and delete personal information, and to opt out of the sale of personal information, targeted advertising and certain profiling. We do not sell personal information for money or use it for profiling. To opt out of targeted advertising, decline cookies in our banner, use the "Cookie settings" link, or turn on Global Privacy Control in your browser. We honor the requests described in Your choices and rights for everyone, whether or not a particular state law applies to us. You may use an authorized agent to make a request on your behalf; we may ask for proof of the agent's authority. If we deny your request, you may appeal by replying to our decision, and we will respond to your appeal within the time required by applicable law.
California "Shine the Light": other than the Google and Meta tools described above, which only run if you accept cookies, we do not share personal information with third parties for their own direct marketing purposes.
13. Children
The Site is intended for adult professionals and is not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.
14. Where information is stored
We are based in the United States, and information is stored and processed in the United States. If you use the Site from outside the United States, you understand that your information will be transferred to and processed in the United States.
15. Changes to this policy
We may update this policy from time to time. We will change the "last updated" date above, and if the changes are significant, we will give you more prominent notice, such as by email if you have given us your address. We will not use information in a materially different way than described when it was collected without your consent.
16. Contact us
Questions or requests about this policy or your information:
Synergy Management, LLC (TherapyThreads)
Email: privacy@therapythreads.app